FAQ - FREQUENTLY ASKED QUESTIONS

Sports supplements are food products that are taken orally and help supplement your usual diet. It is important to note that all supplements are regulated by law and are labeled according to current regulations. Keep in mind that any supplement must be integrated into an environment of the food plan and adequate training to your objetivos.

On our home page you can find a section that will serve as a guide. In any case, to obtain optimal results we recommend that you go to a professional from the salud To guide you in a more personalized way.

In the card of each of the supplements of our website you can find the recommended daily dose. It is important not to exceed the recommended daily dose.

Depending on the type of supplement you consume, they can be taken in different schedules. On the label of each product you can find what is the ideal time to take it.

It will depend on your objetivos. We recommend that you consult a professional from the salud To guide you in a more personalized way.

Most of our supplements do not have negative interactions with each other. There are some supplements that are better not to mix, such as energy or thermogenic, due to its high amount of caffeine. Our recommendation is that you go to a professional from the salud To advise you what specific supplements you want to take can be mixed and which are not.

In the product file you can find if the product in question contains a component that you cannot take. It also indicates whether it contains traces for the manufacturing environment.

Amixstore has various payment methods so you can make your purchase in our online store with the greatest comfort and security.

Credit/Debit card

The purchase through the credit or debit card is immediate, which will expedite the processing of the order and its delivery.
Amixstore has an electronic commerce payment catwalk, whereby all the data provided is housed in a secure server certified according to the SSL “Secure Socket Layer” protocol, so they are encrypted to ensure maximum safety of them. In no case will the data be stored on the payment catwalk, and will only be kept while the purchase is made and the payment is made. As such, Amixstore reserves the right to reject the payment of a transaction that is considered illegal. Each and every one of the activities considered illegal will be immediately communicated to the competent authorities.

The objective is to protect the holders of credit or debit cards, reducing the probability of their fraudulent use in the development of the transaction. This protocol is used by Visa, with the designation "Verified by Visa" and by Mastercard, with the "Securecode" designation.

Attention: payments are always made in euros, even if prices are shown in other currencies. Some banking entities can collect rates for currency conversion. Amixstore is totally oblivious to this procedure and does not accept responsibilities for it.

PayPal

The realization of the purchase through PayPal payment is immediate, which will expedite the processing of the order and its cast.
PayPal is a safe payment method used worldwide. Cúal allows you to send money to anyone who has an email address. For more information about this payment method, please see www.paypal.com.

PayPal payment has a 2% commission

Orders made before 2:00 p.m. will be processed and released on the same day (Monday to Friday) as long as the payment has been made by credit/debit card or PayPal. Orders made over the weekend will be released on Monday.

No shipments are made to the Canary Islands, Balearic Islands, Ceuta and Melilla.

If the order has been made by bank transfer, we will send the order once we have the confirmation of the payment by our bank. This procedure may take 1 to 5 business days, depending on the country from which the transaction has been issued.

Once the order is delivered, it will be delivered to the customer in 24hs by urgent transport. For some locations away from urban nuclei, delivery can take a maximum of 48hs.

If any doubt or suggestion arises regarding the order we will contact the client by email. Until not resolving the possible incidence, the order will not be sent to your recipient. If the incidence is not resolved within 3 business days, the order will be canceled and its payment reimbursed to the customer.

Shipping costs are free in those amount of amount equal to or greater than € 26

Shipping costs for amount less than € 26, amount to € 7 + VAT.

If the customer wishes to return one or more items, it can do so within 14 days of the receipt of the order, as long as the product is intact, sealed, complete and inside the original package. No returns of damaged products are accepted, with signs of having been used or without the container and original labeling.

To exercise the right to return, the client must contact our customer service, sending an email to info@amixstore.com with the issue “Request return +“ order number ”. The items you want to return must be specified and how you want the refund to be made, preferably through the original payment method.

The client can also opt for our collection service that has a cost of € 20. In this case, when you contact our customer service, you must indicate a day and place of collection. Collection will be made from Monday to Friday between 9:00 a.m. and 7:00 p.m. However, if the client were absent on the agreed date, a new collection attempt will not be carried out and must return by another method.

When we receive the return in our facilities, we will carry out the corresponding refund within a maximum period of 7 business days through the payment method chosen by the client. We do not make reimbursements to other payment methods that are not the original order.

If we receive one or more articles in poor condition or that do not meet the aforementioned requirements, the client will lose the right to be reimbursed.

To exercise the right to claim, the client must contact our customer service, sending an email to info@amixstore.com with the issue “APPLICATION +“ Order number.

In the event that Amixstore was responsible for the claim, the replacement, refund or reimbursement of the order will be made reaching a satisfactory agreement with the client.

In the event that the Transport Agency was responsible for the claim, Amixstore will resolve the incidence as soon as possible and will give a client response to perform the replacement, return or refund of the order reaching a satisfactory agreement with the client.